1. Introduction
These are the terms and conditions that apply when you reserve a room at a Premier Inn hotel located in UK or Ireland using one of our digital channels (such as our website, mobile site or app). You will be asked to confirm your acceptance of these terms and conditions when you make a reservation. We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation. Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.
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2. Reservations
To reserve your room please follow the instructions on the website, mobile site or app (as applicable). You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay in a Premier Inn hotel unless a parent or guardian is also staying in the hotel.See section 5 “Occupancy” below for details of permitted guests under your booking. You will need to provide your credit or debit card details to secure your reservation. Premier Inn accepts Visa, MasterCard, American Express and Diners Club to secure a reservation. Alternatively, where the feature is enabled, you may choose to pay for your online reservation at the point of booking using Apple or Google Pay. Premier Inn Business Account customers may also secure their reservation using their Premier Inn Business Account Card. The rules of the Premier Inn Business Account scheme will apply to reservations made with a Premier Inn Business Account Card. Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information. We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us. If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, pleasecontact usto discuss.For more information on cancellation, please see section 10 Cancellation, below.
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3. Group reservations
For bookings of 5-9 rooms, call our Central Reservations team on 0333 003 8101. Lines are open Monday - Friday 9am - 5pm. Calls are charged at the national rate.
To make a booking of 10 rooms or more, email our dedicated Groups Desk at group.enquiries@whitbread.com
The prices shown online are for bookings of up to 4 rooms. Room rates may be different for group bookings (10 rooms or more) depending on the number of rooms booked. Our group desk advisors are unable to book Semi-Flex, Standard or Advance rates or rooms at hub by Premier Inn, as these are only available online.
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4. Room prices
Premier Inn adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation. Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay will remain the same. Up to two kids (under 16) stay for free with one full paying adult in our Family rooms. Meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay. You may pay for breakfast and selected extras at the same time as paying for your room. For every accompanying adult paying for breakfast or a Meal Deal, up to two children under the age of 16 can eat breakfast for free. If you have breakfast and selected extras as part of your reservation and the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT, but the price you pay will remain the same. All other meals and extras must be paid for separately. Flex: For our amendments to the aboveSemi-Flex, Advance, Standard and Non-Flex rates in respect of some of the impacts of Coronavirusplease see our updates here.
Semi-Flex:Semi-Flex is a restricted rate that may be offered at selected hotels subject to availability. Payment in full is required for all Semi-Flex bookings at the time of booking. Please see section 10 Cancellation for full rate restrictions.
Advance:Advance is a more restricted rate that may be offered at selected hotels subject to availability. Payment in full is required for all Advance bookings at the time of booking. Please see section 10 Cancellation for full rate restrictions.
Standard:Standard is a more restricted rate that may be offered at selected hotels subject to availability. Payment in full is required for all Standard bookings at the time of booking. Please see section 10 Cancellation for full rate restrictions.
Non-Flex:Non-Flex is the most restricted rate that may be offered at selected hotels subject to availability. Payment in full is required for all Non-Flex bookings at the time of booking. Please see section 10 Cancellation for full rate restrictions.
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5. Occupancy
The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults (18 years and over) and two children (under the age of 16 years). Children aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian and the parent or guardian must also stay in the hotel at all times the children are within the hotel. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable. Those under 18 years old are not permitted to stay in a Premier Inn hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you and ensure all guests under your booking bring identification, otherwise where requested you and/or your guests will not be permitted to stay.
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6. Accessibility
Most Premier Inn hotels have rooms which are specially adapted for customers with disabilities. For more information view ourAccess Statement.
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7. Special requests
Although Premier Inn will try to accommodate special requests, all rooms are subject to availability.
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8. Meals
Meals are not included in the room price. You may add breakfast and/or a meal deal (where available) when you make your reservation, this is an optional extra which is separate to the room reservation. The 'Kids eat free' breakfast offer is for one breakfast per child in the hotel restaurant. The offer does not apply to the breakfast box (where offered). Up to two kids under 16 eat breakfast for free per adult who purchases a Premier Inn Breakfast or Meal Deal. The Meal Deal is available for adults only and includes a two-course dinner and a drink from the Meal Deal menu and a Premier Inn Breakfast for the advertised price per person. In some hotel locations, breakfasts and/or dinner and/or meal deals are provided by a third party operator of the adjacent restaurant. Where breakfast and/or meal deals and/or dinner become unavailable (for example due to closure of the kitchen, adjacent restaurant etc.) you will be refunded the price you paid for food and beverages,regardless as to whether you paid at thetime of booking or later, and such refund shall be your sole remedy.
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9. Paying for your room
If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay on arrival. Payment may be made by cash (with proof of identification), credit/debit card (Visa, MasterCard, American Express, Diners Club, Maestro and Electron), Premier Inn Business Account Card, and for UK Flex rate stays Leisure Vouchers may also be used when paying upon arrival. Apple Pay or Google Pay may also be used for bookings made online and paid for at the time of booking, provided this feature is enabled on your device. The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques, business cheques or family discount cards. If you are making a Whitbread Privilege Card booking, you will need to quote your card number at the time of booking. You will also need to present your card on check-in to validate your discount. The Whitbread Privilege Card terms and conditions apply. Emerald Club discount card bookings can only be made by telephone. You must quote your card number at the time of booking. All reservations are subject to availability and, when including a Saturday night, must be for a minimum of two nights (including either a Friday or Sunday night). The Emerald Club terms and conditions apply.
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10. Cancellation
Your right to cancel Flexrate If you cancel a reservation after 1pm UK time on the day of arrival (including any "no show") and have not already paid for the room in advance you will be charged a cancellation charge equivalent to one night's total accommodation per room booked and for any meals and other extras booked for the first night of your stay (for example dinner, breakfast (the following morning) and Ultimate Wi-Fi (as applicable)). A cancellation reference will be given and should be retained as proof of cancellation. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. If you decide to shorten your stay you must inform reception at the Premier Inn hotel that you are staying in by 12 noon UK time on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the following day.Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. The first night of any booking made after 1pm UK time on the day of arrival and the cost of any meals and other extras booked for the following day is non-refundable in the event of a cancellation (including any "no show"). You can amend a booking up until 1pm UK time on the day of arrival provided that: (i) The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration); (ii) The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability); (iii) Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2020, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2021; (iv) If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited; (v) If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment. After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. Bookings amended within 3 days of arrival are outside of the cancellation period and are fully non-refundable, and remain non-refundable despite any amendments to the booking (for example, irrespective of the amended date of stay no cancellation period applies). You can amend a booking outside of the cancellation period up until 1pm UK time on the day of arrival provided that: (i) The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration); (ii) The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability); (iii) Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2020, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2021; (iv) If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited; (v) If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment. After the cancellation period, the whole reservation becomes fully non-refundable including any associated meals and/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service. Bookings amended within 28 days of arrival are outside of the cancellation period and are fully non-refundable, and remain non-refundable despite any amendments to the booking (for example, irrespective of the amended date of stay no cancellation period applies). You can amend a booking outside of the cancellation period up until 1pm UK time on the day of arrival provided that: (i) The amended booking is on a like for like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration); (ii) The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability); (iii) Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2020, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2021; (iv) If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited; (v) If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment. Standard rate room bookings cannot be cancelled. After making a booking, the reservation becomes fully non-refundable. Pre-paid meals and/or additional extras will be refunded. You can amend a booking up until 1pm UK time on the day of arrival provided that: (i) The amended booking is on a like-for-like basis (same rate type, same hotel, same number of rooms and type of rooms, and the same stay duration); (ii) The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability); (iii) Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2023, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2024; (iv) If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited; (v) If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment. (vi) All amended bookings remain fully non-refundable. Non-Flex rateroom bookings may not be cancelledand/or amended for any reason. For the avoidance of doubt, the room(s), any associated meals and/or other additional extras cannot be cancelled, amended or refunded (including any “no shows”). Such cancellation charge is to compensate the hotel and is not for any service. You may wish to take out room cancellation insurance in case you need to cancel your reservation. You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you’ve made agroup booking, our cancellation terms are as follows: Where you cancel (including any “no show”) a group booking and there is a non-refundable payment retained by us, this total amount is a cancellation charge to compensate the hotel for the cancellation and is not for any service. Your breach We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if: If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service. Events outside our controlWe may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and: Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.
Semi-Flex rateroom bookings may be cancelled before midnight UK time three days prior to the arrival date, (e.g. For a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Tuesday three days prior). If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
Advance rateroom bookings may be cancelled before midnight twenty-eight days prior to the arrival date, (e.g. For a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Friday four weeks prior). If you cancel your reservation within the cancellation period, a full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
Our right to cancel
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11. Sleep Park Fly
Advertised Sleep Park Fly rates at Premier Inn are for one night's stay and parking inclusive of VAT. No amendments can be made to Sleep Park Fly bookings. In the event of cancellation, no refunds will be given and a cancellation charge equivalent to the advertised rate will apply. Payment for Sleep Park Fly bookings will be taken at the time of booking. Leisure vouchers cannot be accepted as a payment method. To ensure a smooth experience, please ensure you have provided your car and flight details to Premier Inn. A link will be provided on the booking confirmation email. When you place a Sleep Park Fly booking with us, you give us permission to provide your personal data to the parking provider for the purposes of the supply of the parking services.
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12. Good Night Guarantee
You may claim a refund of your room charge for each night that you do not have a great night's sleep at a Premier Inn subject to the following: Process for making a claim Claims must be made within 7 days of the end of the stay to which your claim relates. To make a claim you should raise your complaint with the team at the hotel who will advise you of the process. If you did not raise your complaint at the hotel or were unable to do so, you mustcontact us through our web form.If your room was booked as part of a group booking, the person who made the booking on behalf of the group must make the claim. If your room was booked through a tour operator, you must make your claim to the tour operator. You will need to provide details of the Premier Inn hotel in which you stayed, the dates of your stay, the nights for which you wish to claim a refund and the reason(s) why you did not have a great night's sleep on each of those nights. Refunds will be made to the debit/credit card you used when you paid for your room and are usually processed within 7 days. You will be asked to confirm receipt of your refund. Exclusions Please note that the Good Night Guarantee only applies to Premier Inn hotels and does not apply to stays at hub by Premier Inn.
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13. Arrival and departure
From 1st October 2021, check-in time will be from 3pm across all our Premier Inn hotels in the UK and Ireland. Check-out is by 12pm. Please note that during some of our busiest periods, there may be a wait at check-in. If you think you’re likely to arrive after 11pm, please let your Premier Inn hotel know in advance. Guests will be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card. Rooms must be vacated by 12pm on the day of departure. Failure to leave your room by this time may result in a late check-out charge of up to one night's additional accommodation charge.
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14. Check-in online
Check-in online is available at selected hotels. If you wish to check in online you will need to make full payment online prior to arrival. If any additions have been made to a booking, (e.g. breakfast, Meal Deal or Wi-Fi) they must be paid for in full during the check-in online process. If the booking has been pre-paid, any extras must be paid for with the same credit/debit card used to pre-pay the booking. Bookings made on behalf of a guest can be checked in by either the original booker or the named lead guest, providing payment has been made in full. If the booking has not been pre-paid, the guest will need to pay for their stay during the online check-in process. Where there are multiple rooms on one booking, all rooms on the booking will automatically be included when checking in online. You cannot check in some rooms only. Details of the lead guest for each room in the booking must be entered during check-in together with their nationality and passport details (if required). Bookings that have been checked in online cannot be amended online. Bookings made using a Premier Inn Business Account Card can be checked in online by the booker or guest. Bookings made on behalf of a guest who will not have the booking card present upon arrival, can be amended during the online check-in process provided the correct security information (username and password) is entered when prompted and full payment is made.
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15. Premier Inn expectations of you (and your group)
You must not: COVID-19 (also referred to as Coronavirus): you must immediately notify us to the extent you or anyone staying with you (or on your reservation) is (i) self isolating or (ii) should be self isolating pursuant to Government guidelines. In any event, Premier Inn reserves the right to cancel any reservations (before or during the stay) to the extent it is for self isolation. If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Premier Inn on demand the amount required to make good or remedy such damage or loss.For the avoidance of doubt, if Premier Inn requests that you or any member of your group are to leave the hotel following a breach of these terms and conditions, you will also be liable to pay Premier Inn on demand all costs associated with such removal. You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer. Premier Inn will not honour any reservations made in this way and does not accept any liability for doing so. If you are a Tour Operator and wish to book rooms at a Premier Inn hotel you should contactleisuretours@premierinn.com. Premier Inn will not be liable for any refund or compensation in such circ*mstances. Premier Inn reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.
If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Premier Inn reserves the right to:
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16. General
We reserve the right to: FAQs Please see ourFrequently Asked Questionsfor further information about your stay at Premier Inn. Your information We keep your personal data safe and secure. Full details about how we use your data are set out in ourPrivacy Notice(click link for further details). Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. Further details can be found in our Cookie Notice. By providing information about you and your booking group (as outlined in the Privacy Notice) when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate. The contract This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Your rights If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights. Our liability We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents. We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control. If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach. Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including: Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act. Applicable law These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law. If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any Premier Inn hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Premier Inn hotel. Severability If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies. All rights not expressly granted in these terms and conditions are reserved.
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17. Contact us
If you require further information or have any questions regarding our website or these terms and conditions, then please clickhereto fill out our contact us form.
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